24 October 2024
Excel London and Costa Coffee have unveiled their refreshed in-venue stores, featuring a host of new features, including modern touch screen ordering systems, which are designed to elevate the customer experience and add convenience.
With thousands of visitors attending Excel London every month, the venue prioritises efficiency and speed. Furthermore, the stores refresh forms part of Costa Coffee's plans to continually invest in its stores, team members, and customers, helping to give a boost to cities of which it is proud to be a part. The upgrades to both Costa Coffee stores focus on innovative technologies to streamline the ordering process, ensuring more customers can place their order seamlessly to receive their favourite coffee quicker than ever.
New touch screen ordering systems allow for seamless ordering, while additional coffee machines have been installed to expedite service during peak hours. Both stores are also pioneering the use of staff headsets, making them the first non-Drive Thru Costa Coffee stores to implement this communication technology, further enhancing the baristas’ ability to serve customers more efficiently.
In addition to these technological advancements, the stores have received an uplifted new design, with a modern look and comfortable furniture added, creating a welcoming space for guests to unwind.
The two refreshed stores form part of Excel’s continued £350 million investment strategy. Simon Mills, Excel’s Chief Commercial Officer commented: “With four million visitors a year and that figure set to grow with the opening of our new Waterfront destination, Excel has been continually investing in its venue, infrastructure and facilities. We know how important quality and timely F&B is to our time-conscious visitors and, of course, the importance of networking over a good cup of coffee. Working with the Costa Coffee team, we believe we have created a modern, cutting-edge environment for our guests and most importantly of all, providing the fastest possible service.”
Luke Shaughnessy, Regional Operations Director from Costa Coffee comments: “We're excited to refresh our two stores at Excel London, empowering our talented baristas with the tools and training to ‘excel’ in this busy event venue. We’re committed to delivering exceptional service, ensuring that more customers can enjoy their favourite Costa coffee, whether that is on the go, or enjoyed whilst relaxing in-store.”
As well as its F&B and digital investments, Excel has embarked on major new developments including its forthcoming 25,000sqm expansion and its new waterfront entertainment district Immerse LDN.
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